Effective Date: 17 January 2025

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Introduction

Welcome to Caelo. Your privacy is important to us, and we are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website or use our services.

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1. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and postal address.

• Payment Information: Details required to process transactions (e.g., credit/debit card information), though this is handled securely by third-party payment providers.

• Browsing Information: IP address, browser type, device information, and pages visited on our website.

• Other Information: Any additional data you provide through forms, emails, or direct communications.

 

2. How We Use Your Information

We use your information for the following purposes:

• To process orders and deliver products or services.

• To respond to your enquiries and provide customer support.

• To send updates, promotional materials, and important information (only if you have opted in).

• To improve our website, services, and overall customer experience.

• To comply with legal obligations.

 

3. Sharing Your Information

We respect your privacy and will never sell your data. However, we may share your information in the following circumstances:

• Service Providers: With trusted third-party providers that help us operate our website, process payments, or deliver products.

• Legal Compliance: If required by law or to protect our legal rights.

• Business Transfers: In the event of a business merger, sale, or reorganisation, your data may be transferred as part of the business assets.

 

4. Cookies and Tracking Technologies

We use cookies to enhance your experience on our website. Cookies are small files stored on your device that help us understand your preferences and usage patterns.

• You can manage your cookie preferences through your browser settings.

• For more detailed information, please refer to our Cookie Policy.

 

5. Your Rights Under the UK General Data Protection Regulation (UK GDPR) 

You have the following rights:

• Access: Request a copy of the personal data we hold about you.

• Correction: Ask us to correct any inaccuracies in your data.

• Deletion: Request the deletion of your personal information, subject to legal obligations.

• Restriction: Restrict the processing of your data in certain circumstances.

• Portability: Receive your data in a structured, commonly used format.

• Objection: Object to the processing of your data for direct marketing or other purposes.

To exercise any of these rights, please contact us using the details below.

 

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or to comply with legal obligations.

 

7. Security

We implement appropriate technical and organisational measures to safeguard your personal information from unauthorised access, loss, or misuse. However, no method of transmission over the internet is entirely secure, so we cannot guarantee absolute security.

 

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. Please review their privacy policies before providing any personal data.

 

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. Please check back periodically to stay informed.

 

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us: caelodesign@gmail.com

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Thank you for trusting Caelo with your personal information. Your privacy is our priority.